What This Privacy Policy Covers and Why It Matters
When you open an account with us, we collect identification details, contact information and the payment method you use — whether that is bKash, Nagad or Rocket. This data is used only to verify your account, process deposits and withdrawals, and communicate essential account updates with
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you. We do not sell your personal information to third parties. Where we share data with payment processors — for example, when routing a Rocket or Nagad withdrawal — that sharing is limited to what is required to complete the transaction. Your IP address, device type
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and session data are collected automatically to protect your account from unauthorised access and to keep our platform stable. Data related to your bKash or Nagad wallet transactions is retained only for as long as required by applicable financial record-keeping obligations, and then removed. You can
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request a copy of the personal data we hold about you by contacting our support team directly. Eligibility to use our platform and the scope of data processing both depend on your local law and the eligible regions where access is permitted. If you are accessing
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from Bangladesh, local regulations may affect what data we are required to retain and for how long.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.